Technical Support Representative II
- Location: San Antonio, TX
LOOKING FOR A COMPANY THAT VALUES YOUR KNOWLEDGE?
A job with AT&T as a Technical Support Representative II can provide you with exactly that!
Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and named as one of the 2008 Top 50 Companies for Diversity by DiversityInc.
Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!
Our Technical Support Representatives work with customers to troubleshoot AT&T high speed and dial-up Internet services.
What you'll do as an AT&T Technical Support Representative:
Conduct analysis and troubleshooting via telephone for customers with DSL and Dial-up Internet services
Work with outside vendors and affiliated groups to troubleshoot and restore customer Internet services
In addition to STRONG verbal communication skills, our Technical Support Representatives must have:
Knowledge of Internet and email protocols
PC troubleshooting skills
Customer Service Skills
Qualification on pre-employment screening
Internet Services Tier II Selection Test (IST II)
Customer Service Assessment (CSA) Core/Service
Test Study Guides can be found at www.att.jobs/tips
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