AT&T

Assistant Store Manager Zanesville OH (Colony Square)

• Location: Zanesville, OH

Position Description

- Assists retail store manager with managing and developing a professional sales force to ensure achievement of store revenue targets, operational goals and 100% customer satisfaction.
- Meets assigned sales performance and profitability criteria. Assists with the hiring and development of retail store/kiosk staff.
• Assists with the facilitation of goal setting, coaching, and performance evaluation of staff.
• Facilitates and participates in weekly staff training/educational sessions to increase knowledge and create high levels of motivation.
• Assists in establishing, implementing and monitoring a prospecting plan to increase sales.
• Ensures store appearance meets company standards at all times.
• Establishes and monitors store/kiosk work schedules and staffing issues to effectively manage payroll expenses.
• Spends 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting.
• Resolves customer concerns requiring the attention of a management position.
• Verifies accuracy of daily service revenue reports and bank deposits. Maintains proper inventory controls, facilitates inventory transactions and maintains compliance with AT&T store standards.
• Ensures store/kiosk is opened and closed appropriately by following standard procedures.

Position Qualifications

- 2-4 year’s sales experience, including prospecting, telemarketing and/or outside sales.
- 2 years leadership/supervisory experience in the telecommunications and/or retail industry.
- Well developed planning, analytical and problem-solving skills.
- Strong organizational skills and attention to detail.
- Strong communication, leadership, and presentation skills.
- Ability to work extended hours, including evenings and weekends and holidays.
- Ability to operate a personal computer, wireless equipment, copier and fax.
- Ability to work at multiple locations within district preferred.
- Familiarity with wireless terminology and AT&T systems preferred.
- Bachelor's degree or equivalent experience.

Apply today at:
www.att.com/wirelesscareers

AT&T is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce. AT&T will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be required. EOE/AA/M/F/D/V

Requisition Number: 185729 apply or
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