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About eCommerce

The AT&T Consumer eCommerce Team is responsible for AT&T’s online presence for selling products and services. This industry leading telecom site has previously ranked in the top five retail web sites visited on both Black Friday and Cyber Monday. We support millions of UVs every month and enable a crucial channel for AT&T.

Art Director Service & Support eCommerce \CXT Atlanta GA

Location: Atlanta, GA

Description

Title
Art Director Service & Support
Reports to
Creative Director
Position
The AT&T Online channel seeks an innovative, inspirational and seasoned art director with deep experience and proven results in user interface and application design. Be at the center of Internet, mobile, and TV convergence. Join a creative team that is shaping the user experience at a top e-commerce web site.
As the Service & Support Art Director you will be in a key leadership role helping to drive and execute strategic design initiatives. This hands-on role requires a person that can motivate and inspire team members and those around them.
Your responsibilities
  • Help drive and define design scope and deliverables
  • Engage designers to collaborate in problem solving
  • Present concepts to peers, design leadership and executives
  • Oversee the design production and visual QA process
  • Evolve and contribute to design system
  • Help foster an open creative design culture
  • Implement CXT and design workflow processes
  • Strive for optimum balance of usability, accessibility, performance and business goals in design solutions
  • Deliver high quality design deliverables and assets
  • Improve software and technical proficiency of self and team
Your focus
  • Online Account Management application
  • AT&T Online Support and Self Help applications
  • Global and Site Search applications
  • Mobile Self Service applications

Qualifications

The ideal candidate will be highly creative, articulate, and team oriented. He or she should have proven experience in web and interactive design. The candidate must also have excellent presentation skills, as he or she will be required to present in front of top Fortune 50 executives. This is a great opportunity to take your design career to the next level working with some of the best designers and agencies.
An online portfolio is required. The portfolio should demonstrate solid design sense, beautiful aesthetics, and expertise in online and web design principles.
Education
Bachelor's degree or equivalent experience preferred in Graphic Design / Web Design.
Your experience and skills
Design
  • 8+ years of design experience (with at least 5 years of web experience and 3 solid years art directing)
  • A solid understanding of UI/Product/Application design process and methodology
  • Ability to effectively and positively lead a design team
  • Proven ability to interpret, implement and defend company and corporate brand
  • Excellent conceptual skills
  • Ability to take original design concepts to a live online experience
  • Ability to communicate rationale behind design concepts
  • Outstanding visual style and eye for professional design
  • Critical and logical eye for detail
  • Portfolio must emphasize polished typography, layout, color, imagery, space, and interactive elements
  • Ability to develop solutions under tight deadlines
Technical
  • Proficient on both Mac and PC platforms
  • Proficient in Adobe CS4 Suite and Flash
  • Proficient with Microsoft Office Suite
  • Solid working knowledge of various web technologies (e.g., HTML, XML, JavaScript, Ajax, Flex)
  • Comprehensive understanding user experience, online industry standards and terminology
  • Effective and efficient research skills
  • Expert production art skills
Professional
  • Excellent professional communication skills - written and verbal
  • Organized and effective time manager
  • Ability to lead several initiatives and projects at the same time
  • Able to perform effectively and positively under pressure while meeting tight deadlines
  • Highly self-motivated, accountable, and responsible manager
  • Committed to professional growth and continued education for self and team
  • Team player who looks out for others, provides guidance and shares knowledge
  • Ability to maintain a professional relationship with clients, coworkers, and management
  • Forward thinking with the ability to creatively solve problems and resolve issues quickly

Please have professional references available.

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Requisition Number: 1016600
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